CPAM digital/linguistic workshop

Health Insurance is part of this desire to digitize public service offers via my Ameli account. This online account is constantly evolving in order to offer a digital access route to an ever-wider range of services.

If, for a very large number of insured persons, this dematerialization meets a need for simplification and speed in the accomplishment of their procedures for accessing rights, Health Insurance also wishes to take into account the existence of insured persons who remain distant from digital technology.

Thus, 13 million French people today declare themselves to be in difficulty with digital technology. However, 64% of them think that learning to use administrative online services would make their daily lives easier.

As a result, Health Insurance is developing a digital inclusion strategy, aimed at setting up a pathway for policyholders in a digital divide situation.

This strategy takes the form of a diagnosis of the level of autonomy of the insured. The result of this diagnosis then makes it possible to guide the person according to whether they are diagnosed as autonomous, intermediate or beginner.

While independent people do not require specific support, the same is not true for other groups. The intermediate group, capable of using IT but not very comfortable with online administrative procedures, benefits from internal support, particularly through the organization of group workshops.

This project should enable the public in a situation of digital illiteracy to learn to develop their basic digital skills, namely the use of the internet for general purposes, then administrative purposes (mainly on Health Insurance tools and accounts).
This learning may be accompanied by training in basic skills (counting, reading and writing).

ABC Formation supports the requests of insured persons diagnosed as beginners and referred by the CPAM. We allow, within the limits of our capacities, these audiences to benefit from training to develop their basic digital skills, in particular the use of the Internet for general purposes, then administrative (mainly on the tools and accounts of Health Insurance).

This learning may be supplemented by training in basic skills (counting, reading and writing). Indeed, given the specific nature of the activities of the ABC Formation association, the CPAM of Val d’Oise will endeavour to refer insured persons diagnosed as illiterate to the association as a priority.

Target audience

This partnership concerns all people detected by the CPAM whose level of autonomy on digital tools is qualified as “beginner”, who have the capacity to learn and, ultimately, to use administrative digital tools alone.

People diagnosed as illiterate will be particularly targeted as part of this partnership. As the CPAM du Val d’Oise’s partnerships on digital inclusion develop, people who are illiterate or have mastered basic reading and writing skills will be directed to other structures.